MeraSocietyThis policy covers MeraSociety subscriptions bought on merasociety.com by a housing society (usually through its secretary). Maintenance and other society bills that residents pay to their society are between the resident and the society; MeraSociety does not receive or refund them.
Free trial
Every society gets a free trial (currently 2 months). No payment is taken during the trial and nothing renews automatically when it ends.
Plans and renewal
- Plans are monthly or yearly, priced by the number of flats; prices include GST as shown at checkout.
- Plans do not auto-renew. We email the society a renewal link before the plan ends.
- If a plan isn't renewed, the society gets a grace period (currently 7 days); after that the secretary's and committee's tools become read-only until it is renewed. Residents can still see and pay their bills. No data is deleted.
Cancellation
You can stop using MeraSociety at any time — simply don't renew. To close the society's account, write to support@merasociety.com from the secretary's registered email.
Refunds
- Within 7 days of a first paid purchase: full refund on request if the society hasn't used the paid period meaningfully (for example, not raised bills or recorded payments).
- Yearly plans: on request within 30 days of payment, we refund the unused whole months, less any discount received.
- Monthly plans: not refundable once the month has started.
- Duplicate or failed payments: refunded in full.
Approved refunds go back to the original payment method through our payment partner (Cashfree Payments) within 5–7 working days of approval.
How to ask
Email support@merasociety.com with the society name, the order ID or invoice number, and the reason. We reply within 2 working days.